We have not experienced any visible dust on our images yet. We always make sure that the camera is turned off before changing the lens. We also try to change it only when we are indoors. We've never used cleaning mode on the NEX so the video is quite helpful.
From Sony's website:
Clean the dust or debris on the image sensor by performing the automatic cleaning function of the camera. If dust remains, use a blower.
Sony cannot honor the warranty if the user cleans the image sensor surface with a commercial solution. We recommend only using the blower to remove dust particles.
If dust still remains even if you try the above, consult your Sony dealer or local authorized Sony service facility.
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